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Privacy Policy

Version Number 1.1
Date of Publishing: 01/01/2012 CET 01:00

1. A BRIEF DEFINITION OF THE TERM ‘PERSONAL DATA'
2. REGISTER
3. PERSONAL DATA
4. UNLAWFUL ACTIONS AND TRANSACTIONS
5. SECURITY PROCEDURES
6. DATA PROTECTION
7. ADDITIONAL INFORMATION
8. SPECIAL OFFERS, UPDATES & SURVEYS
9. DISCLAIMER AS TO LIABILITY FOR UNINTENTIONAL RELEASE OF PERSONAL DATA
10. ACCEPTANCE OF OUR PRIVACY POLICY – PLEASE READ CAREFULLY

EXPEKT GAMING (GIBRALTAR) LIMITED - PRIVACY POLICY
The company EXPEKT GAMING (GIBRALTAR) LIMITED (hereinafter ‘EGGL’ ‘us’ ‘our’ ‘we’) runs and manages the website montecarlocasino.com, hereinafter referred to as ‘Monte-Carlo® Casino’. EGGL’s privacy policy has been drawn up keeping in mind our customer's right to information regarding his or her personal data and the processing thereof by our group of companies. EGGL is committed to ensuring that European Union legislation on data protection is observed during all stages of processing. We want to ensure that as our customer you feel safe in the knowledge that we shall treat all your personal data as highly confidential. Please take the time to read our Privacy Policy carefully.

1. A BRIEF DEFINITION OF THE TERM ‘PERSONAL DATA'

All references to ‘personal data' refer to any personal information about a natural person which enables that individual to be identified directly or indirectly by reference to the data provided.

2. REGISTER

In order to use our web site a user must have an account with us. New users may sign up by clicking the link on our homepage which reads ‘REGISTER'.

2.1 In order to process a new sign up the potential member must provide the following information:
  1. First name & Surname
  2. A verifiable email address
  3. Date of birth
  4. Sex
  5. Address
  6. Phone number
2.2 Before your first payout/withdrawal is allowed, you may be asked to send us a copy of an official document/s which includes a photograph/picture identification of yourself (e.g. passport, identity document), either by fax (+442071978020) or as a scan by email to documents@montecarlocasino.com. Once we confirm the accuracy of your details the payment in question will be processed.

2.3 Your winnings and cash-outs are kept strictly confidential and the information is stored in secure operating environments. We do not divulge your winnings information to third parties unless such information disclosure to competent authorities is required by law.

3. PERSONAL DATA

3.1 PROCESSING OF PERSONAL DATA PROVIDED BY THE CUSTOMER

  1. Any information and personal details which identify you or make you easily identifiable as an individual is known as, and shall hereinafter be referred to as, your ‘personal data'.
  2. Once your personal data is submitted it shall be kept in store on our database at EGGL. This information may be shared solely to other companies within our group of companies.
  3. We commit ourselves not to share or divulge your personal data with third parties unless we have obtained your prior consent or unless such divulgation is a result of a valid court order or other equivalent order from a competent authority. WE DO HOWEVER USE THIRD PARTIES IN ORDER TO AFFECT CREDIT CARD OR OTHER ELECTRONIC PAYMENT PROCESSING. ALTHOUGH WE TAKE NO RESPONSIBILITY FOR THE PRIVACY POLICY OF THESE COMPANIES, WE ENDEAVOUR TO ALWAYS CHOOSE RELIABLE AND PROFESSIONAL COMPANIES.
  4. We make it a point to inform our customers whenever their information is being collected by third parties on our web site. We consider it to be essential for our customers to be informed at all times so that there are always in a position to make an informed choice as to whether or not to proceed with a service which requires sharing of personal data with a third party.
  5. We will use your information only in so far as is necessary for us to comply with technical or legal requirements.
  6. We use the email address which you have provided us to send you an email welcoming you to Monte-Carlo® Casino. As our member we may send you email from time to time containing information on various matters ranging from special promotions to technical and other information relating to our services.
  7. Should you wish to unsubscribe from our mailing list you can either change your account settings or click “unsubscribe” in the bottom of the email.
  8. Please note that we may from time to time send out service related emails announcing for instance a temporary suspension of one or more of our services due to maintenance. IT IS RECOMMENDED THAT YOU DO NOT OPT OUT OF RECEIVING THESE TYPES OF EMAILS.
3.2 THE INTERNATIONAL TRANSFER OF YOUR PERSONAL DATA

  1. The personal data submitted by our customers may be stored and/or processed in any country in which we or our affiliates, suppliers, subsidiaries or agents maintain facilities.
  2. By accepting this Privacy Policy you give your consent to the transfer of your personal data outside your country. EGGL is committed to take all necessary steps to ensure that whenever personal data is transferred such transfer takes place solely within EGGL’s s group of companies where the standards of privacy and confidentiality should be of an acceptable standard irrelevant of location.
3.3 CORRECT OR AMEND YOUR PERSONAL DATA
  1. As our customer you are entitled to correct any data which is inaccurate or outdated. Kindly send an email to support@montecarlocasino.com with reference to which data you would like to amend and we endeavour to process your request within the shortest possible time.
3.4 PROCESSING OF OTHER DATA
  1. We trace the IP address of our customers and use it in order to provide you with a better technical service.
  2. We track your IP address against your user identification in order to prevent fraudulent activities and also to create an audit trail.
3.5 AMENDMENTS TO OUR PRIVACY POLICY

  1. We shall inform you of any changes to our privacy policy either by means of an email or by a statement on our homepage or elsewhere on our web site. Personal data will be processed in accordance with our privacy policy in force at the time when such data was first collected.
  2. If you have any questions in regard to our Privacy Policy kindly contact us on support@montecarlocasino.com and our staff will be more than willing to help you out with any queries you may have.
3.8 LEGAL DISCLAIMER RE PRIVACY POLICIES OF THIRD PARTIES
  1. EGGL shall in no manner whatsoever be held responsible for the manner in which third parties process the personal data of our customers.
  2. EGGL shall only be responsible for its own privacy policy and it does not warrant the standard of the privacy policies of any of the third parties who may have links placed on our site.
  3. WE STRONGLY RECOMMEND THAT WHEN YOU LEAVE OUR SITE YOU GO THROUGH THE PRIVACY POLICY OF THE NEW SITES YOU HAVE ENTERED.
3.9 RECOMMENDATION TO REFRAIN FROM DIVULGING PERSONAL DATA TO THIRD PARTIES
  1. We strongly recommend that you do not divulge your personal data to strangers or third parties during chat rooms. Remember that your personal data is sensitive and stop and think before passing on information which you may come to regret.
  2. We strongly recommend that you do not choose your username as your alias. It is advisable for your alias to be different to your user name.
3.10 CLOSING AN ACCOUNT WITH US
  1. As our customer you may close your account with us at any time.
  2. You must first withdraw any existing funds from your account and then send an email to support@montecarlocasino.com requesting us to close your account.
  3. Following closure of your account we will retain your personal data on record for as long as required by law. We shall only use your data should this be required by authorities in cases of fraud or other illegal activity. This will be the sole exception to use of your personal data until its complete deletion from our records.
3.11 CLOSING A CUSTOMER'S ACCOUNT
  1. EGGL reserves the right to close any account at any given time for any reason in order to perform necessary investigations. Following the outcome of the investigation we shall in our absolute discretion, either keeps the account closed and/or provide you with information as to the investigation and/or re-open the account.
4. UNLAWFUL ACTIONS AND TRANSACTIONS
  1. EGGL shall take measures against any person found cheating or attempting to cheat or defraud MGML or any of EGGL ’s s customers or any other person using the services provided by EGGL. Cheating and defrauding shall be inclusive of but not limited to fraudulent payment, use of stolen credit cards, unauthorised chargeback or other reversal of a payment, money laundering or any other unlawful transaction.
5. SECURITY PROCEDURES

5.1 Profile
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences. Consequently, collected information is tied to the user's personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.

5.2 Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.

5.3 Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. IP addresses are tied to personally identifiable information to enable our Web-based service.

5.4 Clear Gifs (Web Beacons/Web Bugs)
Our third party advertising company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are not tied to users' personally identifiable information.
Clear Gifs can "work with" existing cookies on a computer if they are both from the same Web site or advertising company. That means, for example, that if a person visited "www.companyX.com", which uses an advertising company's clear gif, the advertising company would match the clear gif's identifier and the advertising company's cookie ID number, to show the past online behavior for that computer. This collected information would then be given to the advertising company.
In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, you can either change your account settings or click “unsubscribe” in the bottom of the email.

5.5 Security
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only authorised EGGL employees are granted access to personally identifiable information. We perform checks on all our potential employees to ensure that none of them have a criminal record. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every year, as well as any time new policies is added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment.
If users have any questions about the security at our Web site, users can send an email to support@montecarlocasino.com .

5.6 Data Encryption
To protect your personal data during communication with your web browser, the company uses secure and tested encryption technology from Thawt. Online transactions continue to be protected by the extremely reliable security system of a worldwide-accredited partner.

5.7 Other Technical Security Measures
To prevent the illegal manipulation through a third person, the IP-Address of the logged-on computer will be requested and saved.
In addition, all your data is protected from unauthorised access by a so-called firewall – a computer that is fitted with complex security technology specifically designed to shield the company's network from the Internet.
Additionally, the company uses reliable internal data protection mechanisms combined with a restrictive security system.

6. DATA PROTECTION
  1. Under applicable data protection legislation we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorized access to it.
7. ADDITIONAL INFORMATION

  1. In order for this Web site to properly fulfil its obligation to users it is necessary for us to supplement the information we receive with information from third party sources.
8. SPECIAL OFFERS, UPDATES & SURVEYS
  1. If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Should you not wish to receive these communications you can either change your account settings or click “unsubscribe” in the bottom of the email.
  2. Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our account Set Up form has an 'opt-out' mechanism so users who place a wager with us, but don't want any marketing material, can keep their email address off of our lists.
  3. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at support@montecarlocasino.com
  4. From time-to-time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name), and demographic information (such as zip code). Contact information will be used shared with the contest sponsors to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.
  5. If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's email address and we automatically send the friend a one-time email inviting them to visit the site.
9. DISCLAIMER AS TO LIABILITY FOR UNINTENTIONAL RELEASE OF PERSONAL DATA
  1. EGGL is committed to ensuring that its customers are protected in the best possible way by means of up to date security levels, however EGGL shall take no responsibility whatsoever for events beyond its control inclusive of but not limited to acts of god or natural disasters, including also power cuts and strikes.
  2. We are sure that as our customer you understand the ever-changing nature of our business due to continuous technological novelties and although we endeavour to do our best to take all preventive measures to ensure the protection and privacy of your personal data at all times. Nevertheless we cannot guarantee that the performance of our service will be free from error at all times. Should any such error have an effect or consequence relating to the privacy of your personal data we shall not be liable in any manner whatsoever in damages or otherwise.
10. ACCEPTANCE OF OUR PRIVACY POLICY – PLEASE READ CAREFULLY
  1. Once you click ‘I Agree' you have unconditionally agreed to abide by and be bound by all clauses contained in our Privacy Policy and you will be deemed to have given your consent to the processing of your personal data in accordance with the terms set out in our Privacy Policy.
  2. Our Privacy Policy should be read in conjunction with our General Terms and Conditions.
  3. Although we shall inform you of any changes effected to our Privacy Policy, we strongly recommend that you re-visit this page regularly from time to time.
Privacy Policy | Monte-Carlo Casino Online
PLEASE GAMBLE RESPONSIBLY
Expekt Gaming (Gibraltar) Limited - Company number 105895 with principal place of business at Suite 7.3.1, Europort, Europort Road, Gibraltar. Expekt Gaming (Gibraltar) Limited is licensed under the Gambling Act 2005 by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner.